Ordering is simple and hassle-free.

Step 1: Choose the item you want to purchase and click ‘Add to cart’ or ‘Buy it now’ to check out straight away.

Step 2: Once you’ve finished shopping, click on the bag icon in the top right corner to review your cart and confirm the items in your order.

Step 3: Check out as a registered customer or as a guest, and confirm your shipping address.

Step 4: Select a shipping method, then ‘Continue to payment’.

Step 5: Confirm your payment method and billing address. If you have a discount code, enter the details. After reviewing your order, click ‘Complete order’.

Once your order is confirmed, courier and tracking details will be sent to your email or found with order details in your account.

If you sign up for an account with us, you can keep track of your recent orders via our website in your account.

If you don’t have an account with us, you can search your email history for the order confirmation email.

Click on the account icon in the top right corner to go to the login page, click on 'Create account', then fill in your details.

We accept Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay, EFT and Klarna (split total purchase into 4 payments).

Our website is fully SSL secure so you can shop with complete confidence.

All payments must be made through our website checkout process. At this stage, pickup is unavailable.

Most items are dispatched the following business day in off-peak periods. As soon as your order is on its way, you’ll receive an email containing your tracking information.

We currently use Australia Post (eParcel), Aramex (formerly Fastway Couriers), Allied Express, Hunter Express, and Toll.

For each individual order, we select a courier based on the estimated speed of delivery, size and weight of the package.

Unfortunately, we can't accommodate requests for specific courier companies at this stage.

Once your order has been dispatched, you’ll receive an email with courier and tracking details.

If your ordered item/items come in multiple parcels, you’ll get an email containing information on the delivery status of each order.

Please note: It can take up to 48 hours for tracking details to be updated with our delivery partners.

We deliver Australia-wide, except for some remote areas. Please contact our customer service team for more information.

We only ship within Australia.

Once your order is successfully submitted, our warehouse processes your order the following business day.

Delivery times may vary depending on your destination and external factors. It should normally take less than 10 business days. If you don’t receive your item within 10 business days, please don’t hesitate to contact our customer service.

We don’t offer express shipping at this point in time.

We strive to have our orders delivered on time, but we acknowledge that the unforeseeable is inevitable. External factors outside of our courier’s control, such as extreme weather conditions and technical failures, may occasionally cause delays. We ask for your patience and understanding.

If you’ve been waiting longer than 10 business days for a package to arrive, we advise contacting the courier company. If the issue still cannot be resolved, please contact our customer service.

We can only deliver to a PO box when all the items in your cart will be sent through Australia Post. There are size and weight limitations on what kind of parcels that Australia Post can accept for PO boxes.

If we can’t deliver to your PO box address, we’ll ask you to provide another deliverable address. In these cases, we recommend supplying a street address (residential or business).

Click on the Account icon in the top right corner of our website, then go to Addresses to edit or delete your default shipping address.

When you checkout as a registered customer or as a guest, you’ll be asked to confirm your shipping address. If the address we have on file is incorrect, please click the dropdown menu under ‘Saved addresses’ and select ‘Use a new shipping address’.

Depending on your items, they may ship at different stages based on stock availability and the location of our warehouses.

We endeavour to dispatch your order as soon as possible, but we cannot guarantee delivery by a certain date. You will be given courier details to track your delivery.

If the product does not match our product description or specifications, please contact our customer service team with your order number and brief details. We’ll be able to quickly determine if your product is eligible for a refund, replacement, repair, or return.

Yes, all our products come with a warranty. Each item is subject to its own time frame, terms and conditions. Please refer to Warranty and Refunds for more information. Most of the products we stock come with a minimum 12-month warranty.

Under Australian Consumer Law, you’re also entitled to a replacement or refund for a major failure.

Please get in touch with your order number and brief details and we’ll get back to you as soon as possible with further details.

After you’ve requested a refund, it generally takes up to 2 business days for us to authorise the refund. Please allow an additional 5 business days for your financial institution to process the refund and see the funds returned to your account.

Please submit a contact form with your order number and brief details and we’ll get back to you as soon as possible. The product must be returned within 30 days of receipt in its original packaging, unopened and unused.

If an item needs to be returned due to it being damaged, faulty or for a warranty claim, please contact us first as we may have alternatives. Should we decide it needs to be returned, we will arrange for the item to be returned at our expense.

Please refer to Warranty and Refunds for more information. If you have any further questions, don’t hesitate to get in touch with our customer service team.